Answers based on the current extension behavior

Frequently asked
questions

Use this page when you want the sharp edges explained before you click around inside the extension.

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01 Getting started
Yes. Guest usage is limited to 5 downloads per day. If you sign in with email, the free allowance becomes 10 downloads per day. Pro and Pro+ switch you to monthly quotas and unlock the larger download tools.
No. You can start as a guest. Email login is only needed when you want the signed-in free allowance, synced usage state, or Pro/Pro+ activation.
It is designed for supported Udemy course pages. Open a course you already have access to and use the controls from there. Newer Udemy-protected videos are not supported.
02 Features and limits
The free path is focused on single-lesson downloads. Guest usage gives you 5 downloads per day, and signed-in free usage gives you 10 per day.
Pro unlocks 2,000 downloads/month and Pro+ unlocks 10,000 downloads/month. Selected batch limits are up to 100 videos on Pro and up to 150 videos on Pro+, and both include full-course sequential download.
Files are downloaded by your browser, so they usually end up in your standard Downloads location unless your browser is configured differently.
Yes, but that is a paid action (Pro or Pro+). The full-course option queues lessons sequentially instead of exposing that workflow on the free tier.
03 Privacy and data flow
No. Downloads happen through your browser while you are on supported Udemy pages. The service is used for account login, quota checks, paid-plan validation, and support handling.
The extension uses your email address, a device identifier, and session state so it can keep your free, Pro, or Pro+ tier in sync.
04 Pro/Pro+ and account
Pro is $6.99/month or $29.9/year. Pro+ is $9.99/month or $39.9/year.
Paid plans are tied to your account email. After checkout, sign in with the matching email so the extension can detect your Pro or Pro+ tier and unlock paid actions.
Pro and Pro+ include device-aware account handling. The extension and service keep track of current device usage so paid state is not just anonymous browser storage.
05 Troubleshooting
Make sure you are on a supported Udemy course page and that the extension is enabled. If the page loaded before the extension updated, refresh the tab.
Sign in with the same email used during checkout. If the tier still does not update, contact support@pingbase.cc.

Still need help?

Send the account email you used and a short description of the issue. That is usually enough to debug paid-plan or quota problems.

support@pingbase.cc